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PDF C_C4H51_2405 VCE, C_C4H51_2405 Certified

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

Topic 2

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 3

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

Topic 4

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 5

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 6

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 7

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 8

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q57-Q62):

NEW QUESTION # 57
Which model can be used for ABAP cloud-native development?

A. The SAP S/4HANA Cloud Extensibility Model
B. ABAP RESTful Application Programming Model
C. The ABAP Cloud Development Model

Answer: B

NEW QUESTION # 58
Which of the following can you use to explore released APIs?

A. SAP Integration Suite
B. SAP Business Accelerator Hub
C. SAP Application Interface Framework

Answer: B

NEW QUESTION # 59
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Realignment runs
B. Ticket routing rules
C. Maintenance plan
D. Activity planner

Answer: C

NEW QUESTION # 60
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

A. Product
B. Registered product
C. Warranty
D. Maintenance plan
E. Text

Answer: A,B,D

NEW QUESTION # 61
Which option can an administrator use to limit the end user's control of the user interface?

A. Workflow Action: Manual Field update
B. Code List Restriction
C. Maintain Page Layout
D. Disable Personalization

Answer: D

NEW QUESTION # 62
......

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